SHIPPING
Last Updated: October 15, 2026
Thank you for shopping with The P.L.A.N. Dreamers Collective. Please review our shipping policy before placing your order.
Order Processing
Most shirts are prepared and printed after an order is placed. Please allow approximately 5–10 business days for your order to be processed, produced, inspected, and prepared for shipment.
Business days do not include weekends or federal holidays. Processing times may be longer during product launches, sales, holidays, periods of high order volume, or circumstances beyond our control.
Processing time is separate from the shipping carrier’s estimated transit time.
Shipping Rates
Shipping costs are calculated and displayed during checkout based on the order’s destination, package weight, and selected shipping method.
Any promotions offering free or discounted shipping will be subject to the terms stated with the promotion.
Estimated Delivery
After processing is complete, standard shipping typically takes approximately 3–7 business days. Delivery estimates begin when the shipping carrier receives the package—not when the order is placed.
Delivery dates are estimates and are not guaranteed. Weather, carrier disruptions, holidays, emergencies, and other circumstances beyond our control may affect delivery.
Shipping Confirmation and Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information. Please allow up to 48 hours for tracking activity to appear after receiving the confirmation.
Customers are responsible for monitoring tracking updates and making appropriate arrangements to receive their packages.
Shipping Address
Please review your shipping address carefully before submitting your order. The P.L.A.N. Dreamers Collective is not responsible for delays or failed deliveries caused by incomplete or incorrect addresses provided during checkout.
If you notice an address error, contact us immediately at plandreamerscollective@gmail.com. Address changes are not guaranteed once processing has begun.
We cannot redirect or modify an order after it has been transferred to the shipping carrier.
Packages Returned to Sender
If a package is returned because of an incorrect or incomplete address, refusal of delivery, or failure to retrieve the package, the customer will be responsible for any additional shipping costs required to resend it.
The original shipping charge is nonrefundable. Orders returned to us will not be reshipped until the customer confirms the correct address and pays the applicable reshipping fee.
Lost Packages
If tracking has not updated or your package has not arrived within seven business days after the estimated delivery date, please contact us at plandreamerscollective@gmail.com.
We will work with the shipping carrier to investigate the shipment. If the carrier confirms that the package was lost in transit, we will provide a replacement or refund for the affected order.
Please allow the carrier sufficient time to complete its investigation.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it:
Confirm that the shipping address on your order is correct.
Check around your property, mailbox, parcel locker, and other secure delivery locations.
Ask household members or neighbors whether they accepted the package.
Allow one additional business day, as some carriers mark packages as delivered shortly before arrival.
Contact the shipping carrier using your tracking number.
If the package remains missing, contact us within three calendar days of the recorded delivery date. We will assist with initiating a carrier investigation; however, a replacement or refund cannot be guaranteed for a package confirmed as delivered to the address provided at checkout.
Damaged, Defective, or Incorrect Items
If your order arrives damaged or defective or you receive an incorrect item, contact us within seven calendar days of delivery.
Please include:
Your full name
Your order number
A description of the issue
Clear photographs of the item
A photograph of the shipping package and label
A photograph of the shirt’s size label
Do not wear, wash, alter, or discard the item or packaging while the claim is under review. Approved claims will be handled according to our Refund and Return Policy.
Multiple Shipments
Orders containing multiple items may occasionally arrive in separate packages. When applicable, tracking information will be provided for each shipment. You will not be charged additional shipping fees when we divide an order into multiple shipments.
Shipping Delays Before Dispatch
If we cannot ship your order within the original estimated timeframe, we will notify you and provide a revised shipping estimate. You may accept the revised timeframe or cancel the delayed order for a full refund.
Shipping Destinations
Orders may be shipped only to destinations available through the checkout system. We do not ship to an address that cannot be validated or accepted by the selected shipping carrier.
Contact Us
For shipping questions, please contact:
The P.L.A.N. Dreamers Collective Email: plandreamerscollective@gmail.com.
Please include your name and order number so that we can assist you promptly.
By completing a purchase, you acknowledge that you have reviewed and agreed to this Shipping Policy.
Refund and Return Policy
Last Updated: October 15, 2026
Thank you for shopping with The P.L.A.N. Dreamers Collective. We carefully prepare and inspect every order before shipment. Please review the following policy before completing your purchase.
All Sales Are Final
All purchases are final. We do not accept returns, exchanges, or refund requests due to:
Selecting the incorrect size, color, design, or shipping address
Changes of mind or personal preference
Fit concerns
Normal wear and tear
Items that have been worn, washed, altered, stained, or damaged after delivery
Slight differences between product photographs and the item’s actual color
Natural variations in Comfort Colors garment-dyed shirts
Please review all product descriptions, size charts, color selections, and order information carefully before submitting your order.
Damaged, Defective, or Incorrect Items
We will assist you if your order arrives damaged or defective or if you receive an item different from what you ordered.
You must report the issue within seven calendar days of the delivery date by emailing plandreamerscollective@gmail.com
Your email must include:
Your full name
Your order number
A description of the issue
Clear photographs of the entire item
A close-up photograph showing the damage, defect, or incorrect design
A photograph of the shirt’s size label
Photographs of the original packaging, if it was damaged
The item must remain unworn, unwashed, unaltered, and in its original condition while your claim is being reviewed.
Approved Claims
After reviewing your claim, we may offer one of the following resolutions:
A replacement of the affected item
A refund to the original payment method
Store credit, if agreed upon by the customer
The appropriate resolution will be determined based on the circumstances of the claim and product availability.
If we require the item to be returned, return instructions and a prepaid shipping label will be provided. Please do not mail an item back without prior authorization. Unauthorized returns will not be accepted.
Refund Processing
Approved refunds will be issued to the original payment method. Please allow 7–10 business days after approval for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.
Refunds will cover the approved item and applicable taxes. Original shipping charges are nonrefundable unless the entire order was damaged, defective, or incorrect.
Comfort Colors Garment Variations
Our designs are printed on Comfort Colors garment-dyed shirts. The garment-dyeing process gives each shirt its distinctive, lived-in appearance. Slight variations in color, shading, texture, and finish are expected and are not considered defects.
Colors may also appear slightly different depending on lighting, photography, and the settings of your phone, tablet, or computer screen.
Order Changes and Cancellations
Please verify your order carefully before submitting it. Requests to change or cancel an order are not guaranteed and cannot be accommodated once production or order processing has begun.
Contact Us
For questions regarding a damaged, defective, or incorrect item, please contact:
The P.L.A.N. Dreamers Collective Email: plandreamerscollective@gmail.com.
By completing a purchase, you acknowledge that you have reviewed and agreed to this Refund and Return Policy.